FREQUENTLY ASKED QUESTIONS
Welcome to RAVENO FAQs. Here you'll find answers to common questions about ordering, shipping, tracking, returns, refunds, sizing, and more.
1. WHERE DOES RAVENO SHIP?
RAVENO ships to customers across Australia, the United States, the United Kingdom, and selected international destinations.
Available shipping methods and delivery estimates will depend on your destination.
2. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days before dispatch.
Processing time is separate from shipping time. During holidays, promotional periods, or periods of unusually high demand, processing may take slightly longer.
3. WHAT SHIPPING OPTIONS DO YOU OFFER?
For Australia, the United States, and the United Kingdom, we offer:
Essential Delivery: 7–12 business days — FREE
Standard Delivery: 5–8 business days — US$4.99
Priority Delivery: 3–6 business days — US$9.99
Express Delivery: 2–4 business days — US$14.99
For International destinations:
Essential Delivery: 10–20 business days — FREE
Standard Delivery: 8–15 business days — US$6.99
Priority Delivery: 6–12 business days — US$11.99
Express Delivery: 4–8 business days — US$19.99
4. DO YOU OFFER FREE SHIPPING?
Yes. Essential Delivery is FREE on all eligible orders with no minimum purchase required.
5. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we'll send a shipping confirmation email containing your tracking information where tracking is available.
Please allow some time after dispatch for tracking information to become active.
6. CAN I CHANGE MY SHIPPING ADDRESS?
If you entered an incorrect shipping address, contact us as soon as possible at customer.raveno@hotmail.com.
We will do our best to assist before fulfillment. Once an order has been fulfilled or dispatched, we may not be able to change its delivery address.
7. CAN I CANCEL MY ORDER?
Yes. Orders may be cancelled until the item has been fulfilled.
Please contact us as soon as possible if you wish to cancel your order. Once fulfillment has occurred, cancellation may no longer be possible.
8. WHAT IS YOUR RETURN POLICY?
We offer a 30-day return window beginning on the date your order is delivered.
Eligible items must generally be returned unworn, unused, unwashed, with original tags attached, and in their original packaging.
Proof of purchase may also be required.
9. DO YOU OFFER FREE RETURNS?
Yes. RAVENO provides free return shipping for eligible returns accepted under our Returns & Refunds Policy.
Our restocking fee is 0%.
Please contact us before sending an item back so our Customer Care team can provide the appropriate return instructions.
10. HOW DO I START A RETURN?
Contact us at customer.raveno@hotmail.com and include:
Your order number
The item(s) you wish to return
Your reason for returning the item
If the product arrived damaged, defective, or incorrect, please also provide clear photographs showing the issue.
Returns should not be sent back before receiving return instructions from our Customer Care team.
11. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we'll notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Your bank, card issuer, or payment provider may require additional time to process and display the refund.
12. CAN I EXCHANGE AN ITEM?
Please contact our Customer Care team if you would like a different size, color, or product.
Where a direct exchange is unavailable, you may return an eligible item according to our Returns & Refunds Policy and place a new order for your preferred item.
13. WHAT IF I RECEIVE A DAMAGED, DEFECTIVE OR INCORRECT ITEM?
Please contact us as soon as possible at customer.raveno@hotmail.com.
Include your order number and clear photographs of the item and issue. Our team will review your request and provide an appropriate resolution in accordance with our policy and applicable consumer law.
14. CAN FINAL SALE ITEMS BE RETURNED?
Products specifically marked Final Sale are generally not eligible for returns or cancellations, except where required by applicable consumer law or where an item is faulty.
Please review the product information before completing your purchase.
15. HOW DO I FIND THE RIGHT SIZE?
Please refer to the Size Guide available on our website before ordering.
We recommend comparing the measurements in our guide with an item you already own that fits you well.
If you're between sizes or need additional assistance, contact our Customer Care team before ordering.
16. WILL THE PRODUCT COLOR LOOK EXACTLY LIKE THE PHOTOS?
We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on lighting, photography, screen settings, and the device you use.
17. WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where applicable, these charges are determined by local authorities and are generally the recipient's responsibility unless otherwise stated at checkout.
18. CAN MY ORDER ARRIVE IN MULTIPLE PACKAGES?
Yes. In some cases, products within the same order may be dispatched separately to help deliver your items efficiently.
If this happens, you may receive separate tracking information for each shipment.
19. WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed securely during checkout.
The exact options available may vary depending on your country, device, and the payment services currently supported by our online store.
20. IS MY PAYMENT INFORMATION SECURE?
Payments are processed through the secure payment options available through our online store and associated payment providers.
RAVENO does not require customers to send complete payment card details directly to our Customer Care email.
21. HOW CAN I CONTACT RAVENO?
Our Customer Care team is available to assist with products, orders, shipping, returns, refunds, and general enquiries.
RAVENO
Email: customer.raveno@hotmail.com
Phone: +61 468 339 789
Address: 2–12 Parramatta Road, Stanmore, New South Wales 2048, Australia
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
We aim to respond to enquiries within 1–2 business days.