Privacy policy
PRIVACY POLICY
At RAVENO, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with RAVENO, we may collect information such as:
Contact Information: Name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order details, transaction history, returns, refunds, and delivery information.
Payment Information: Payment-related information necessary to process your transaction. Payments may be processed by third-party payment providers, and we may not directly store complete payment card details.
Account Information: Login credentials and account preferences where customer accounts are available.
Device and Usage Information: IP address, browser type, device information, operating system, pages viewed, referring URLs, interactions with our website, and similar technical information.
Customer Service Information: Information you provide when contacting us regarding an order, return, refund, complaint, or other enquiry.
Marketing Information: Your communication preferences and interactions with marketing communications where applicable.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you when you make a purchase, create an account, subscribe to communications, submit a form, or contact us.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers and business partners that assist us with payments, order fulfillment, delivery, analytics, marketing, fraud prevention, and operation of our online store.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill your orders
Process payments and refunds
Arrange shipping and delivery
Provide order and tracking updates
Manage returns, exchanges, and cancellations
Respond to customer service enquiries
Maintain and improve our website and Services
Detect and prevent fraud, abuse, and security threats
Comply with applicable legal and regulatory obligations
Maintain appropriate business and transaction records
Personalize your shopping experience where appropriate
Send marketing communications where permitted by law and consistent with your preferences
We only use personal information where we have an appropriate basis to do so under applicable law.
4. SHOPIFY
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.
Shopify may process personal information in connection with hosting and operating our online store, processing transactions, maintaining platform security, and providing related ecommerce functionality.
Shopify's processing of personal information is governed by its own applicable privacy terms and notices.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business, including to:
Payment processors
Shipping and logistics providers
Website hosting and ecommerce providers
Customer support providers
Analytics and technology providers
Marketing and advertising service providers
Fraud prevention and security providers
Professional advisers where necessary
Government authorities or regulators where required by law
We do not disclose personal information to third parties except where necessary for legitimate business purposes, with your consent where required, or as otherwise permitted or required by law.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, support analytics, and provide relevant marketing where permitted.
Some cookies are necessary for our website and checkout to function correctly. Other cookies may depend on your consent or privacy preferences where required by applicable law.
You may be able to manage cookies through your browser settings and through privacy controls made available on our website.
7. ADVERTISING AND ANALYTICS
We may work with analytics and advertising providers to understand how visitors interact with our website and to measure or improve our marketing activities.
Depending on your location and applicable law, certain advertising activities may require your consent or provide you with rights to opt out.
Your choices may be managed through available website privacy controls, browser settings, or other mechanisms provided to you.
8. YOUR PRIVACY CHOICES
Depending on where you live and applicable privacy law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal information is used or disclosed
Opt out of certain marketing communications
These rights may be subject to exceptions or limitations under applicable law.
To exercise an applicable privacy right, contact us at customer.raveno@hotmail.com.
We may need to verify your identity before completing certain requests.
9. MARKETING COMMUNICATIONS
If you have agreed to receive marketing communications from us, we may send information about products, promotions, new arrivals, or other RAVENO updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders, account, returns, or other Services.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, and satisfying legal, accounting, or regulatory obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
12. INTERNATIONAL DATA TRANSFERS
Because we use service providers and technology platforms that may operate internationally, your personal information may be processed or stored outside your country or region.
Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.
13. CHILDREN'S PRIVACY
Our Services are not intended for children who are not legally able to enter into online transactions or provide the required consent under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
14. THIRD-PARTY WEBSITES
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.
15. AUSTRALIAN PRIVACY
Where applicable, we handle personal information in accordance with Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to our operations.
You may contact us if you have questions or concerns regarding how we handle your personal information.
16. COMPLAINTS
If you have a privacy-related question or complaint, please contact us using the details below.
We will review your enquiry and respond within a reasonable period.
Where applicable, you may also have the right to raise a complaint with the relevant privacy or data protection authority in your jurisdiction.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, Services, or applicable legal requirements.
Any updated version will be published on our website. We encourage you to review this page periodically for the latest information about our privacy practices.
18. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact:
RAVENO
Email: customer.raveno@hotmail.com
Phone: +61 468 339 789
Address: 2–12 Parramatta Road, Stanmore, New South Wales 2048, Australia