Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by RAVENO. Throughout the site, the terms “we”, “us” and “our” refer to RAVENO.
RAVENO offers this website, including all information, tools, products, and services available through the site, conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you have obtained any required consent to use this website.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.
You must not transmit viruses, malware, malicious code, or other material designed to interfere with the operation or security of the website.
A violation of these Terms may result in suspension or termination of access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any lawful reason at any time.
You understand that information you submit through the website may be transferred over various networks and may be modified as necessary to meet technical requirements of connecting networks or devices.
Payment information is handled through the payment providers available through our checkout and is subject to their applicable security procedures and terms.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission, except as permitted by applicable law.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure information provided on our website is accurate and current. However, information on the website may occasionally contain errors, inaccuracies, or omissions.
Information made available on this website is provided for general purposes and should not be relied upon where more complete or current information is reasonably required.
We reserve the right to update or modify website content at any time, subject to applicable law.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices, promotions, discounts, and availability may change from time to time without prior notice, subject to applicable law.
We may modify, suspend, or discontinue all or part of the Service where reasonably necessary.
Any changes will not affect rights that you have under applicable consumer protection laws.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through our website and may be subject to our Returns & Refunds Policy.
We make reasonable efforts to display product colors, images, measurements, and other characteristics accurately. However, the appearance of products may vary depending on your device, screen settings, lighting, or other factors.
Product availability is not guaranteed until an order has been accepted and processed.
We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary and permitted by law.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where permitted by applicable law, including where we reasonably suspect fraud, unauthorized activity, payment issues, pricing errors, or misuse of our Services.
If we make a change to or cancel an order, we may attempt to notify you using the email address, telephone number, or other contact details provided at checkout.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.
You are responsible for promptly updating your information where necessary.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties.
Third-party tools may be subject to separate terms and privacy policies established by their respective providers.
Your use of optional third-party tools is at your own discretion and risk, subject to any rights that cannot be excluded under applicable law.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, platforms, or services.
We do not necessarily control or endorse third-party content. Third-party websites operate under their own terms, policies, and practices.
We encourage you to review the applicable terms and privacy policies before using third-party services.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you provide reviews, comments, ideas, suggestions, photographs, or other submissions to us, you confirm that you have the necessary rights to provide such material.
You must not submit content that is unlawful, abusive, defamatory, fraudulent, misleading, obscene, or that infringes the rights of another person.
Where you submit content for publication or promotional use, you grant RAVENO a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, and display that content for legitimate business purposes, subject to applicable law and our Privacy Policy.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.
If an order is affected, we will handle the matter consistently with applicable consumer protection requirements.
SECTION 12 – PROHIBITED USES
You must not use our website or Services:
To engage in unlawful activities
To violate applicable laws or regulations
To infringe intellectual property rights
To submit false or misleading information
To transmit malware or malicious code
To collect or track another person's personal information unlawfully
To spam, phish, scrape, crawl, or otherwise misuse the Service
To interfere with website security or functionality
To impersonate another person or organization
To engage in fraudulent transactions or payment activity
We may suspend or terminate access to the Service for violations of these restrictions where appropriate.
SECTION 13 – DISCLAIMER OF WARRANTIES
We aim to provide a reliable website and shopping experience, but we do not guarantee that the Service will always be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, the Service is provided on an “as available” basis.
Nothing in these Terms excludes any guarantee, warranty, condition, right, or remedy that cannot lawfully be excluded under applicable consumer protection laws.
SECTION 14 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, RAVENO will not be liable for indirect, incidental, special, or consequential loss resulting from your use of the Service where such liability may lawfully be excluded.
Nothing in these Terms limits liability where limitation or exclusion is prohibited by law.
SECTION 15 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify RAVENO against reasonable losses, liabilities, claims, and expenses arising directly from your unlawful use of the website, your material breach of these Terms, or your infringement of third-party rights.
SECTION 16 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue in full force and effect.
SECTION 17 – TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our Services at any time.
We may suspend or terminate your access if you materially violate these Terms, subject to applicable law.
Obligations and liabilities that by their nature should survive termination will continue after termination.
SECTION 18 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping & Delivery Policy, and other applicable policies posted on our website, constitute the agreement governing your use of our Services.
Any failure by us to exercise or enforce a right under these Terms does not constitute a waiver of that right.
SECTION 19 – GOVERNING LAW
These Terms of Service are governed by the applicable laws of Australia and, where applicable, the laws of New South Wales, without limiting any mandatory consumer rights available to you under the laws that apply to your purchase.
SECTION 20 – AUSTRALIAN CONSUMER LAW
Nothing in these Terms is intended to exclude, restrict, or modify rights, guarantees, or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection legislation.
Where statutory consumer guarantees apply, those guarantees remain unaffected by these Terms.
SECTION 21 – CHANGES TO TERMS OF SERVICE
We may update these Terms of Service from time to time to reflect changes to our Services, business practices, policies, or legal requirements.
The current version will be published on this page. Where required by applicable law, material changes will be communicated appropriately.
Your continued use of our Services after an updated version becomes effective constitutes acceptance to the extent permitted by law.
SECTION 22 – SHIPPING & DELIVERY
Orders are processed and delivered according to our Shipping & Delivery Policy.
Delivery estimates are not guaranteed and may be affected by carrier operations, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information when placing an order.
SECTION 23 – RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, and cancellations are governed by our Returns & Refunds Policy.
Eligible products may be returned within the applicable 30-day return window starting from delivery.
Orders may be cancelled until the relevant item has been fulfilled, subject to the conditions stated in our Returns & Refunds Policy.
Nothing in our return policy limits statutory consumer rights.
SECTION 24 – INTELLECTUAL PROPERTY
The RAVENO name, branding, website design, graphics, text, photographs, and other materials owned by RAVENO are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or commercially exploit RAVENO-owned content without appropriate authorization, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
RAVENO
Email: customer.raveno@hotmail.com
Phone: +61 468 339 789
Address: 2–12 Parramatta Road, Stanmore, New South Wales 2048, Australia