Refund policy

RETURNS & REFUNDS

At RAVENO, we want you to feel confident with every purchase. If something isn’t right, you may request a return in accordance with the policy below.

30-DAY RETURN POLICY

We offer a 30-day return window, starting from the date your order is delivered.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with original tags attached, and in its original packaging.

You will also need to provide your receipt, order confirmation, or other proof of purchase.

HOW TO REQUEST A RETURN

To start a return, contact our Customer Care team at:

Email: customer.raveno@hotmail.com

Please include your order number, the item(s) you wish to return, and the reason for your return.

Returns must be requested and approved before items are sent back. Items returned without first requesting a return may not be accepted.

FREE RETURN SHIPPING

RAVENO provides free return shipping for eligible returns accepted under this policy.

Once your return request has been approved, we will provide the applicable return instructions. Please follow the instructions provided by our Customer Care team to ensure your return is processed correctly.

Restocking Fee: 0%

CANCELLATIONS

Orders may be cancelled until the item has been fulfilled.

If you wish to cancel an order, contact us as soon as possible at customer.raveno@hotmail.com.

Once an item has been fulfilled, the order can no longer be cancelled. After delivery, you may request a return in accordance with our 30-day return policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Please include your order number and clear photographs showing the issue when contacting us.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

Personalized or custom-made products
Gift cards
Items that have been worn, washed, used, altered, or damaged after delivery
Items returned without their original tags or packaging where applicable
Products marked as Final Sale

Please contact us if you are unsure whether your item is eligible for return.

FINAL SALE ITEMS

Products specifically identified as Final Sale are not eligible for returns or cancellations, except where required by applicable consumer law or where an item is faulty.

The Final Sale designation will be communicated on the applicable product or collection where relevant.

EXCHANGES

If you would like a different size, color, or product, please contact our Customer Care team. Where an exchange cannot be processed directly, you may return the eligible item and place a new order for the item you prefer.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank, card issuer, or payment provider to post the refund to your account.

Original shipping charges, where applicable, are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.

CONTACT US

For questions about returns, refunds, exchanges, or cancellations, please contact:

RAVENO
Email: customer.raveno@hotmail.com
Phone: +61 468 339 789
Address: 2–12 Parramatta Road, Stanmore, New South Wales 2048, Australia